At Insure Smart, we understand that when the unexpected happens, it can be stressful. That’s why we are committed to making the claims process as straightforward as possible. Whether it’s an accident, damage, or any unforeseen situation, we’re ready to help you every step of the way.

From the moment you report your claim, our dedicated team of specialists is on hand to support you. With just a phone call or an online submission, we’ll start working on your case immediately. You’ll be assigned a personal claims handler who will oversee your claim from start to finish, ensuring that you always have a single point of contact.

Why are we top rated

What sets us apart is our focus on building strong relationships, not just with our clients but also with insurers. This allows us to advocate on your behalf, streamlining the process and ensuring that your claim is dealt with quickly and fairly. We believe in a proactive approach, addressing any potential hurdles before they become problems, so you can focus on getting back to normal.

Our Commitment to You

When you report a claim to Insure Smart, our team will provide prompt, practical support throughout the process.

Once we have received the information required from you, we will:

review the information without avoidable delay;
notify the relevant insurer or claims handler promptly;
explain the next steps and any additional information required;
provide a consistent point of contact wherever possible;
follow up proactively with the insurer or claims handler; and
keep you informed of material updates we receive.

We understand that making a claim can be stressful. Our commitment is to ensure there are no avoidable delays from Insure Smart when providing claims assistance.

Our Claims Process

Initiate a Claim

Tell us what happened and provide the available information and supporting documents.

We will work on it

Our team will review the information and submit the claim to the relevant insurer or claims handler without avoidable delay.

Insurer Processes

The insurer or its appointed claims handler will investigate the circumstances, review the policy terms and decide whether the claim is covered. We will remain available to assist you and follow up on progress.

Settlement

The insurer will confirm its decision. If the claim is accepted, the insurer or claims handler will explain the settlement, repairs, replacement or other action available under the policy.

Important Information About Claims

Insure Smart acts as your insurance broker and will provide reasonable assistance with your claim. However, the investigation, coverage decision, settlement amount and overall processing timescale are controlled by the insurer or its appointed claims handler.

The outcome and timing of a claim may depend on the policy terms, the circumstances of the incident, the information and evidence provided, and the involvement of third parties.

We cannot guarantee that a claim will be accepted, paid or completed within a particular period. However, we will submit information promptly, follow up proactively and keep you informed of material updates received from the insurer or claims handler.

Prompt support. Clear communication. Proactive follow-up throughout your claim.